Your r98 Questions — Answered Clearly

No. r98 strictly allows one account per person. If you have registered before and cannot access your account, contact live chat support to recover your existing account instead of creating a new one. Multiple accounts linked to the same person will result in all of them being permanently closed and any balances forfeited.

The fastest way is through r98 live chat support, which is available 24 hours a day. The support agent will verify your identity using your registered mobile number and date of birth, then guide you through setting a new password. Do not create a new account while waiting — use the recovery process to regain access to your original account and keep your balance and VIP progress intact.

r98 automatically locks an account temporarily after several failed login attempts to protect your security. The lock typically lifts after 30 minutes on its own. If it does not, or if you believe your account was locked for another reason, contact live chat support with your registered mobile number so they can investigate and unlock the account after verifying your identity.

Some account details can be updated directly from your account settings page after logging in. For changes to your registered mobile number or identity documents, you will need to contact support and go through a verification step. This is to protect your account from unauthorised changes. Keep your details current — especially your withdrawal mobile wallet number — to avoid delays when you request a payout.

r98 supports the most popular payment options used by Pakistan players — JazzCash, Easypaisa, Raast, direct bank transfer and debit or credit cards. Mobile wallet deposits via JazzCash and Easypaisa are the most commonly used because they reflect within minutes and do not require a bank account. All transactions are processed in PKR so there are no currency conversion charges on your end.

JazzCash and Easypaisa deposits typically reflect in your r98 PKR balance within a few minutes. Raast and bank transfers can take slightly longer depending on your bank's processing time, usually between 15 minutes and a couple of hours. If your deposit has not appeared after two hours, check the transaction reference in your mobile wallet or banking app and share it with r98 live chat support so they can trace it.

Log in to your r98 account, navigate to the withdrawal section and enter the amount you want to withdraw in PKR. Select your preferred withdrawal method — JazzCash, Easypaisa or bank account — and confirm the request. Make sure the wallet number or bank details on file match the ones you want to receive payment to. Standard withdrawal requests are processed within the timeframe stated on the withdrawal page. First-time withdrawals may require identity verification before processing.

Common reasons for a delayed withdrawal include pending identity verification, an active wagering requirement on a bonus that has not been fully completed, or a mismatch between the withdrawal method on your account and the one you are trying to use. Check your account for any pending verification tasks or active bonus conditions. If everything looks clear on your end, contact live chat support with your withdrawal reference number and they will investigate promptly.

r98 has minimum deposit and withdrawal thresholds in PKR to keep transactions practical for Pakistan players. The exact figures are displayed on the deposit and withdrawal pages within your account, as they may vary depending on the payment method chosen. There are also daily and monthly limits on withdrawals, which increase as you progress through VIP tiers. VIP members at higher levels enjoy faster processing and higher withdrawal caps.

After registering and making your first deposit, the welcome bonus is typically credited to your account automatically or via a claim button in the Promotions section. Some offers require a bonus code entered at the time of deposit — check the specific promotion's page for instructions. Once the bonus is active, it will appear in your account wallet alongside your real-money PKR balance, and the wagering requirement will be displayed clearly so you know what needs to be met before withdrawal.

A wagering requirement means you need to place bets totalling a specified multiple of the bonus amount before any winnings derived from that bonus can be withdrawn as real PKR. For example, if you receive a PKR 500 bonus with a 20x wagering requirement, you need to wager a total of PKR 10,000 on qualifying games before the funds become withdrawable. Slot Games typically contribute 100% towards wagering, while Live Casino tables may contribute at a lower rate. Always read the specific terms on each promotion page.

The most common reasons a bonus is not credited are: the deposit amount did not meet the minimum required for that promotion, a required bonus code was not entered correctly, the promotion had already expired or your account already claimed that specific offer previously. If you believe the bonus should have been applied and it has not appeared within 15 minutes, contact live chat support with your deposit reference and they will investigate. Do not place bets while waiting as this may complicate the resolution.

Yes — r98 runs targeted promotions during Pakistan Super League, T20 international fixtures and major cricket events. These can include reload bonuses, cashback offers on game losses, leaderboard challenges and special free-spin packages on cricket-themed slots. These promotions are time-limited and sometimes specific to certain account tiers, so logging in during the cricket season and checking the Promotions page regularly is the best way to make sure you do not miss a relevant offer.

In most cases, yes — you can forfeit an active bonus through your account settings or by contacting live chat support. However, forfeit the bonus before placing any bets if you no longer want it, as forfeiting after wagering has started may result in any bonus-derived winnings being removed. If your only reason for wanting to cancel is that the wagering requirement is higher than expected, it is worth speaking to support first to understand your options.

r98 offers four main game categories: Slot Games, Live Casino, Bingo and Fish Games. Slot Games include hundreds of titles with different themes, paylines and bonus features. Live Casino hosts real-time tables with professional dealers streamed live, covering games like baccarat, roulette and blackjack. Bingo rooms run regular sessions with PKR prize pools. Fish Games are arcade-style shooting games popular with Pakistan players who prefer skill-influenced gameplay over pure luck.

Yes. All Slot Games and Bingo results on r98 are produced by a certified Random Number Generator (RNG), meaning every spin or draw is completely independent of the previous one. Live Casino games use physical dealing and real wheels overseen by trained dealers, which provides its own form of transparency. No outcome is influenced by your account's win or loss history. RTP (return to player) percentages for individual slot titles are typically listed in the game's information panel.

If a game disconnects or freezes during an active round, the game's result is typically saved server-side. When you reconnect and reopen the game, it should resume from where it left off or show the settled result. If your balance does not reflect correctly after reconnecting, note the time, game name and the approximate bet amount and contact live chat support. The team can review server logs to confirm the outcome and correct any discrepancy in your PKR balance.

No — contribution rates vary by game type. Slot Games generally contribute 100% of each bet towards a wagering requirement. Live Casino games such as baccarat and blackjack often contribute at a lower rate, typically 10–20%, because the house edge on those games is lower. Some games may be excluded entirely from wagering contribution. The exact contribution rates for each active bonus are listed in the promotion's terms and conditions page on r98.

Every time you play real-money games on r98, you earn VIP points. As your points accumulate, you progress through VIP tiers — each level above the entry tier unlocks better benefits including higher withdrawal limits, faster payout processing, larger reload bonuses and in some cases a dedicated account manager. Your current tier and points balance are always visible in your account dashboard after logging in. Visit the VIP page for a full breakdown of each tier's rewards.

VIP tier and points policies are detailed in the VIP section. Generally, tier status is maintained based on your activity over a rolling period. If your play activity drops significantly over an extended time, your tier level may be reviewed. Points accumulated for redemption may have an expiry, so it is a good habit to check your VIP dashboard regularly and redeem points before they lapse. Your progress is never affected by logging out or switching devices.

Accumulated VIP points can be redeemed for real PKR balance or bonus credits directly from your account's VIP section. The redemption rate — how many points equal one PKR — is shown in your account dashboard. Some higher-tier members also receive personalised reward offers that do not require point redemption, sent directly by their VIP account manager. Check the VIP page for the current exchange rate and any active redemption promotions.

Log in to your r98 account and go to the Responsible Gaming section in your account settings. From there you can set daily, weekly or monthly PKR deposit limits. Once a limit is set, it takes effect immediately for lower limits. Requests to raise an existing limit may have a cooling-off period before they activate, which is intentional — it gives you time to reconsider. r98 strongly recommends setting these limits before you start depositing, not after a problem has already occurred.

Self-exclusion allows you to block access to your r98 account for a set period — ranging from a few weeks to permanently. During a self-exclusion period, you cannot log in, deposit or place bets. You can request self-exclusion through your account settings or by contacting live chat support directly. This is a serious tool intended for players who feel their gaming is getting out of control. r98 takes all self-exclusion requests seriously and processes them without delay.

Yes. r98 provides session time reminders that alert you when you have been playing for a set duration. You can configure these alerts in your Responsible Gaming settings. This is particularly useful for long game sessions on mobile where it is easy to lose track of time. Combining session reminders with a pre-set monthly PKR deposit limit is one of the most effective ways to keep your gaming enjoyable and within your personal budget over the long term.